Terms of service

Effective Date: July 11, 2026

Welcome to Legansy (“Legansy”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of www.legansy.com (the “Website”), including any purchases made through the Website.

By accessing or using our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About Legansy

Legansy is an ecommerce business based in Bangladesh specializing in original leather footwear and leather goods.

Business Address:

Shanarpar, Demra, Dhaka, Bangladesh

Customer Support Email:

support@legansy.com

2. Eligibility

By using this Website, you confirm that:

  • You have the legal capacity to enter into a binding agreement under applicable law.

  • The information you provide is accurate and complete.

  • You will use the Website only for lawful purposes.

3. Customer Accounts

Customers may either create an account or complete purchases using guest checkout.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities conducted through your account.

  • Promptly notifying Legansy if you suspect unauthorized access.

4. Orders

Submitting an order constitutes an offer to purchase our products.

An order does not automatically create a legally binding contract.

A contract is formed only when Legansy accepts and confirms your order.

We reserve the right to refuse, reject, or cancel any order at our sole discretion, including but not limited to circumstances involving:

  • Suspected fraud

  • Incorrect pricing

  • Product unavailability

  • Payment issues

  • Customer request

  • Errors in product descriptions

  • Any other reasonable business or legal reason

If payment has already been received for a cancelled order, we will issue an appropriate refund where applicable.

5. Pricing

All prices displayed on the Website are in Bangladeshi Taka (BDT), unless otherwise stated.

Prices may change at any time without prior notice.

Despite our best efforts, pricing errors may occasionally occur. If we discover an incorrect price after an order has been placed, we reserve the right to cancel the order and notify you before processing.

6. Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, Legansy may offer one of the following options:

  • A full refund

  • A suitable replacement

  • The opportunity for you to choose an alternative product

7. Product Descriptions

We strive to ensure that all product descriptions, specifications, measurements, and images are accurate.

However:

  • Slight variations in color may occur due to monitor, mobile screen, or lighting differences.

  • Genuine leather is a natural material. Variations in grain, texture, shade, and markings are normal characteristics and should not be considered defects.

8. Payments

We currently accept payment through:

  • SSLCommerz

  • bKash

  • Nagad

  • Rocket

  • Cash on Delivery (COD)

  • Bank Transfer

Online payments are securely processed through authorized payment service providers.

Legansy does not store customers’ payment card information.

9. Shipping

We currently deliver throughout Bangladesh.

Estimated delivery time is generally 1–5 business days, depending on your location and operational circumstances.

Delivery dates are estimates only and are not guaranteed.

Customers are responsible for providing accurate delivery information. Legansy is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

Risk of loss or damage transfers to the customer upon successful delivery to the address provided.

10. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged within 7–15 days of delivery, subject to our Return and Refund Policy.

Returned products must:

  • Be unused

  • Be in their original condition

  • Include original packaging

  • Be free from internal and external damage

  • Include all accessories, labels, and tags where applicable

Sale or promotional products may also be eligible for return or exchange if they meet the above conditions.

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

Refunds will be processed after inspection and approval of the returned item.

11. Product Warranty

Certain products include a warranty.

Warranty duration varies depending on the specific product.

Unless otherwise stated on the product page, the warranty applies only to the primary product itself and does not cover accessories, packaging, consumable components, or damage caused by:

  • Improper use

  • Accidents

  • Negligence

  • Unauthorized modifications

  • Normal wear and tear

  • Water damage

  • Failure to follow care instructions

Warranty claims are subject to inspection and verification by Legansy.

12. User Content

Customers may submit:

  • Product reviews

  • Photographs

  • Testimonials

By submitting content, you grant Legansy a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and promote such content on our Website, social media platforms, and marketing materials.

You confirm that you own or have permission to share the content you submit.

We reserve the right to remove any content that is unlawful, offensive, misleading, or otherwise inappropriate.

13. Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malware, viruses, or malicious code.

  • Interfere with Website security.

  • Copy, scrape, or harvest Website content without permission.

  • Misuse reviews or customer feedback.

  • Impersonate another person.

  • Violate any applicable laws while using the Website.

Violation of these Terms may result in suspension or termination of your access.

14. Intellectual Property

Unless otherwise stated, all intellectual property on this Website is owned by Legansy.

This includes, but is not limited to:

  • The Legansy name

  • Logos

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Icons

  • Software

  • Trademarks

  • Other original content

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission from Legansy.

15. Disclaimer

The Website and all products and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Legansy disclaims all warranties, express or implied, except where such warranties cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Legansy shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

  • Use or inability to use the Website

  • Product delays

  • Service interruptions

  • Website errors

  • Loss of profits

  • Loss of business opportunities

  • Data loss

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Legansy, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising out of:

  • Your misuse of the Website

  • Your violation of these Terms

  • Your violation of applicable laws

  • Your infringement of the rights of any third party

18. Force Majeure

Legansy shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Political unrest

  • Government actions

  • Internet outages

  • Power failures

  • Labor strikes

  • Pandemics

  • Transportation disruptions

  • Other force majeure events

19. Suspension and Termination

Legansy reserves the right to suspend, restrict, or terminate any account or access to the Website without prior notice if a user:

  • Engages in fraudulent activity

  • Abuses our services

  • Violates these Terms

  • Attempts unauthorized access

  • Uses the Website unlawfully

Termination does not affect any rights or obligations accrued before termination.

20. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Bangladesh.

If a dispute arises, the parties agree to first attempt to resolve it through good-faith negotiation.

If a resolution cannot be reached, the dispute shall be submitted to the competent courts of Bangladesh, which shall have exclusive jurisdiction.

21. Changes to These Terms

We may revise these Terms from time to time.

When material changes are made, we will update the Effective Date at the top of this page and publish the revised Terms on our Website.

Your continued use of the Website after changes become effective constitutes your acceptance of the updated Terms.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Legansy

Shanarpar, Demra, Dhaka, Bangladesh

Email: support@legansy.com

Website: www.legansy.com

By accessing or using www.legansy.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.